Credit and Vouchers
When we buy back your preloved items we pay you in instant credit which you can spend in two different ways:
instantly on our site
on vouchers to spend with any of our brand partners
How do I exchange my credit for vouchers?
Why can’t I see the vouchers in my wallet?
When do I receive my credit?
As soon as your clear out bag or trade in has been processed, the credit will be available in your account
You will receive an email confirming any credit that has been awarded to you
How much will I receive?
For items we can resell on our site you will earn a percentage of the resale value of the item, which is calculated using the item’s RRP and condition. If you prefer to know how much you might earn in advance, you can try our clever trade-in tool.
Our credit system is tiered; the higher the resale value, the higher the higher the share you will receive. Your earnings will depend on the resale price of your item and if you sent it in a clear out bag or as a trade in.
You will not earn credit for bags containing only items which we cannot sell. However we will happily donate these items to our charity partners, giving you peace of mind that they’ve gone to to a good home. You can see the list of brands we sell here.
PLEASE DO NOT SEND US SOILED STAINED OR DAMAGED ITEMS. WE CANNOT ACCEPT THESE ITEMS AND THEY MAY AFFECT YOUR CREDIT EARNINGS AS WE MAY HAVE TO TAKE AN HANDLING CHARGE FOR RECYCLING THEM. WE ALSO RESERVE THE RIGHT TO TAKE A POSTAGE CHARGE FOR BAGS WHICH CONTAIN MORE THAN 50% RECYCLED ITEMS.
How do I spend my credit?
When it's time to check out, you'll see options to apply your credit and enter your coupon code. Just look for the box labelled 'Use £(X) account credit' to apply your credit and the box labelled 'Enter promo code (...)' to enter your coupon code.
Please note that delivery charges can’t be paid for with credit or a coupon
How do I exchange my credit for vouchers?
Once we process a clear out bag / trade in for you any credit will be awarded to your thelittleloop account in the first place.
You can then convert the credit to store vouchers for any of our re-loop brands (listed below) providing you have linked your thelittleloop account with the brand. You can do this from your littleloop closet.
n.b. JoJo operates slightly different rules (in accordance with their preferences). To convert your credit to JoJo vouchers you must have either:
sent a JoJo Clear out Bag to us
used the trade in tool on the JoJo site
have your thelittleloop account connected to another of our re-loop brands
For Jojo, the minimum value of credit you can convert to vouchers is £10 and the maximum is £40.
Please get in touch if you are still having trouble getting a brand voucher - hello@thelittleloop.com
Why can't I see the vouchers in my wallet?
The vouchers will be emailed to you - it will come as an email from ‘Shopify from ***’ with the details of the brand.
Check your junk email, as they can find their way in there.
Alternatively if you log into your account & into your wallet if you expand ‘Redeemed Credit’, select the line that relates to your voucher you will see the coupon details.
How long is my credit valid for?
Your credit is valid for 18 months on your thelittleloop account and once converted to store vouchers it is then valid for up to a year - it does depend on the brand.
So we recommend that you only convert your credit once you are ready to spend it with the brand to maximise the validity of the credit
Can I use credit or a coupon to pay for postage?
Unfortunately, we are not able to accept credit or a coupon as payment or part payment for any delivery charges.