What is Trade In?

 

How long does it take to process my trade in?

 

What is trade in?

You can send us items from over 100 selected brands. It works to use the trade in tool to select your items and see how much you’ll earn. Follow the steps to create a closet and make the sale. We’ll send you a shipping label. You will earn 30% of the items resale value in instant credit when we receive your items.

 

How does it work?

1. Check the-buy-back price: Simply select a brand, an item type and a condition. We will give you a predicted buy-back price.

2. Swipe right to sell: Follow the steps to create a closet, where you can see your items. Simply slide the trade-in button to make the sale.

3. Send the clothes to us: Pack your items in any clean packaging. We will send you an email with a shipping label (free for 10+ items).

4. Receive Instant credit: Your wallet will be credited as soon as we receive your items. No waiting for them to sell.

 

What happens to my clothes?

All items will be assessed by our expert team. Items which were purchased from thelittleloop or a brand partner will be sold again onsite. For these items you will earn credit. For items not from brands we love they will be donated to our clothing bank partners so that they can bring joy to families in need. Items which cannot be worn again will be responsibly recycled here in the UK.

 

What kinds of items will you accept?

We welcome any clean, wearable children's clothing items ranging from ages 0 to 14 years.

"Wearable" indicates that the item is in a condition suitable for donation or resale without requiring any additional refurbishment.

Please remember that we are unable to accept underwear, socks, baby vests, or babygrows unless they were originally purchased from us or a brand we love.

Items that are soiled or damaged are not suitable for donation and may impact your credit due to the associated costs for laundering or repair.

 

Do I need to wash them first?

Yes please. Items which are soiled cannot be passed on to our charity partners for reuse. For items from ‘brands we love’ we can accept minor stains as long as the item is otherwise in very good condition. And no need to iron. We use steam to sanitise and reshape if needed

n.b. please wash clothes using a detergent. Unfortunately we have had several incidences of bags of clothing washed with an eco-egg which have not met our strict standards. These items have a distinct smell which takes us lots of washes to remove, meaning we’re sadly unable to offer credit for them.

 

How much can I earn and what does it cost?

Any item we can resell on our site you will earn 30% of the resale value of the item, calculated using the item’s RRP and condition. Items we can resell are:

  • items originally purchased from thelittleloop

  • items purchased from our brand partners

  • items purchased from brands we love

Keep in mind that the resale price varies based on the item's condition. If you prefer to know how much you might earn in advance, you can try our clever trade-in tool.

 

How do I trade in my items for return?

Our current processing time is 8 weeks from the date your bag arrives at the warehouse.

Royal Mail will have sent a notification upon delivery to the warehouse. If you missed it, simply enter your bag’s tracking details HERE to check.

This may fluctuate depending on the time of year and how busy we have been. We’ll endeavour to keep this page updated with the latest timeframe.

Once the process is complete, you’ll receive an email confirming your results and credit.

Keep in mind that this automated email might find its way into spam folders, so please ensure our address is added to your safe sender list.

Follow these four steps to get trade in your items:

1. Check the-buy-back price: Simply select a brand, an item type and a condition. We will give you a predicted buy-back price.

2. Swipe right to sell: Follow the steps to create a closet, where you can see your items. Simply slide the trade-in button to make the sale.

3. Send the clothes to us: Pack your items in any clean packaging. We will send you an email with a shipping label (free for 10+ items).

4. Receive Instant credit: Your wallet will be credited as soon as we process your trade in. No waiting for them to sell.

 

Reasons why a trade in does not earn credit?

A heads up about item credit. We won’t be able to give credit for your item if:

  • Item needs laundering

  • Item is damaged

  • Items is a category we can’t accept*

Even if your items don't get credit, rest assured, we'll still responsibly repurpose them.

*items we can't accept: shoes, underwear, socks, baby vests, or babygros unless they were purchased or a brand we love